Video of the Month: Creativity in research

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Privacy Legislation as Opportunity for Innovation

By Mark Schiefelbein, Wakoopa

Online privacy problems have frequently made international headlines. Facebook rolled out yet another change to its settings that made previously private data public without users’ consent. And the next major retailer was stripped of passwords or credit card details stored without encryption.

The EU ePrivacy Directive – Well Intentioned but Impractical
Not surprisingly, this has gotten the attention of lawmakers who are responding with numerous initiatives aimed at protecting the privacy of consumers, most notably the 2009 amendment of EU ePrivacy directive which is now being turned into individual laws by the member states.

The directive is stringent to say the least, often described as well intentioned but impractical. Milica Antic (@milica_antic) of Amsterdam law firm SOLV does a good job of explaining the issues in her white paper “Cookies Under Control” .

Where Internet marketing firms felt free to use cookies in whichever way they saw helpful in advancing their business, lawmakers responded by imposing far reaching limitations. According to the directive, any technology used to store or access information on any type of device is required to obtain prior ‘clear and comprehensive’ consent.

Read more…

Usability research: enhancing user experience

By Jolien Verheust, solutions-2
Ease of use has become one of the most important features of all online tools and services these days, together with price. We don’t want to be hindered by illegible text on a website, a far too difficult way for getting a new software package working or a download button which does not even work. And if we don’t get what we expect, we just leave and look how others can serve us better. This critical mind-set, the so-called zero tolerance for online failure, puts an immense pressure on the shoulders of companies. In this playground of competition and building high expectations, the research area of usability studies is bursting at its seams.

Developer and designer versus the typical user

The problem with non-user-friendliness of websites and applications often arises because web developers tend to forget that they are not typical users. They have a far more extensive knowledge of the website they are developing than the average user will ever have. After working on a project for some time, it is easy to forget that others are not so familiar with the navigation, terminology or logic. Normal users don’t always follow the brain squiggles that preceded the development of an online website or tool. That’s reason number one of why a soft launch can reveal unexpected things such as people not finding relevant information on a website or being confused about the graphs and numbers that are shown. Read more…

Next event

ResearchArenA

June 7th, 2012 (Huis van de Automobiel, Brussel)

BAQMaR, Febelmar & ESOMAR present: ResearchArenA

Thursday, June 7th 2012 – 18:30 / Brussels

About the event:
BAQMaR & Febelmar are proud to launch a brand new research event format with the support of ESOMAR: ‘ResearchArenA’. (more…)